Contact Us

TEL : 86-571-87390575
Fax: 86-571-87390523
Address: Zhongce Garden, No.8 St, Hangzhou Eco And Tec Dev Zone, China

Home > Service > FAQ


Q1.How to order?

A: 1、send us your specification requirement.(Product name, size, quantity, package) by email.

   2、we will send you the quotation.

   3、we send you samples to check the quality and other details.

   4、further negotiation if necessary.

   5、send us deposit money, we will arrange your order into production immediately. 


Q2.What about the shipment?

A: 1、Advise us your shipping forwarder or ours.

   2、we will contact them for the booking.

   3、Once booked ready, we will arrange to shipment the goods to the  stipulated place.

   4、Send you all the required documents for customs clearance.


Q3、Will you produce the products as per our requirements?

A: Yes, Customized package and OEM printing are available


Q4: what’s the trade terms?

A: FOB/CFR/CIF are all available for us.


Q5、What's the export Port?

A: Usually in Shanghai Port, but all other port in China are acceptable.


Q6、Do you offer free samples ?

A: Free sample is available, but delivery cost paid by customer.


Q7、What is your order payment terms?

A: 30% deposit in advance and 70% balance before shipment.

30% deposit in advance and 70% against the B/L copy.

L/C is acceptable as well.


Q8、How long can I expect to get the sample?

A:The samples will be ready for delivery in 3-5days.

The samples will be sent via express and arrive in 3-15 days.

Q9、Once we confirm the sample, can you make sure that the quality of the bulk order will

   be as same as the sample we confirmed?

A: Yes! The bulk order quality will keep exactly same with previous sample, please do not worry.


Q10、Can you use customers own brand?

A:  Yes, we can.


Q11、If we are interested in your products, can we go to visit your factory?

A: Of course! Welcome to visit our factory, we will show you the production line, our office, and our traditional life in China. But please inform us your route at least 2 weeks in advance so that we can make a perfect journey for you.